FAQs

ABOUT US

Yes. We have recently changed our name after nearly 20 years in business. We are still the same family owned business.

Yes. Just go to our home page. We do provide gift vouchers for any value. We also provide a service where several people can include themselves in a gift voucher pool for the one person. You can redeem your gift voucher online too.
Bespoke pieces hold a special place at UbyKate. Read more about our Bespoke Service via the link in the menu.
Yes. The House of U is located at 570 Willoughby Road, Willoughby, NSW.
FITTING AND ENGRAVING

Try measuring a ring you already own we use the British & Australian Sizing. We also have a ring sizing kit available too. Alternatively, the best thing to do would be to pop in to see us at The House of U or a local jewellery store and have your ring size measured professionally as just like shoes… every gal should know her rings size… because you know, just in case.

Yes you can, for an additional cost / workshop fee (excludes Ubercircles which offer free lifetime engraving). If you are looking to add a name to an existing set at a later stage, please send your piece with your contact details to PO Box 282, Willoughby, NSW 2068 and we will contact you with a quote. Please note: Freight is not included. We recommend sending your piece with a self-addressed package.

Yes you can, we regularly engrave names on the front and dates on the back, but generally these are offset to the sides. We can usually engrave both sides depending on the thickness of the piece. If you have any further questions please feel free to contact us during business hours Monday to Friday on (02) 9958 5100.

Yes, you absolutely can. Some clients like to buy a piece of jewellery during their pregnancy and then send it back to us when their baby is born and they have decided on a name. Adding engraving at a later date is no charge.

UbyKate will replace chains if the chain has failed within two weeks of purchase. If a chain is snapped somewhere in the chain and not at the attachment end near the clasp (where it is designed to break when pulled excessively hard) our jewellers will review the chain before deciding whether to replace. 

Some of our bangles are made to order so please provide us your size in the comments section during ordering. One way to work out your size is to measure the diameter of an existing bangle. Another is to point your fingers and squish them together then wrap string or cord around your knuckles at the widest point. Imagine the widest point at which a bangle needs to get past. Then measure the cord on a ruler. A medium bangle is usually around 65mm.
SHIPPING, RETURNS AND EXCHANGES

It takes usually takes 5-15 business days to to receive your jewellery depending on if you gave it engraved or not. If it's urgent please call us on (02) 9958 5100. We'd love to help if we can.

As soon as your bling leaves our studio/ workshop, our system automatically sends you a shipping confirmation email with your Auspost tracking number. Click on the tracking number and you can access to-the-minute location information of your order.
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You will receive and email when your returned item arrives into our workshop. If you would like to check the tracking of your return to us - please refer to your Australia Post Tracking number on the Australia Post Website.

As we make small batches and source gems all the time, sometimes the jewels you would like will be out of stock. Click the notification button to be notified when it’s back in stock. Due to the demand on our rings, we can’t hold or guarantee stock, but you will be one of the first to be notified via email that the item is back in stock.

GEMSTONES

Due to the sheer number of requests for photos of individual stones and sizes, we offer live virtual shopping experiences. You can place an order and request in the comments that you would like a virtual shopping session, or you can give the shop a call on (02) 9958 5100 or email us and our lovely team will contact you to arrange a time over facetime or Messenger.

YES we currently only work with natural raw crystal and stone that we cut into gemstones.

Whilst we design and make these rings to be worn and enjoyed everyday, all jewellery should be worn with thought and care. We do not recommend wearing the rings whilst doing laborious work or repetitive actions (i.e gym or weightlifting) as that could cause scratching. Keep away from harsh chemicals or any kind of situation where the gems are at risk of being knocked or caught. We suggest wearing them during the day and giving them a rest at night when you rest. xx

A crystal becomes a gemstone when care and time has been invested to cut and facet it into a gemstone! So a crystal can become a gemstone, but a crystal in its raw form will always be a crystal!

Heat treatment is most commonly used to alter the colour of a stone, but is also used to increase clarity and intensity of the colour. Heating a gemstone to a high temperature is used to either lighten, darken or alter the colour of a gem. For example our Green Amethyst started its life as a purple amethyst and our Mint Champagne also started its life as a purple amethyst. Heat treating gemstones has been used for thousands and years to enhance the beauty of a stone. Stones were often put into the fire to increase clarity before being sold in the olden days. 

When heat treating occurs the molecular structure of the stone will be affected to a small degree. The essence of nature and the natural energy of the ring is still there, but it will have been affected and changed its structure slightly. 

Prefer to speak in person?

Visit us at our flagship store to learn 
more about our bespoke services

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